Client Relations
This is FindLaw’s Law Firm Management Center’s collection of free articles on Client Relations. Managing the client relationship is a core issue and challenge facing all law firms. Clients are key to the sustainability of your law practice. Issues like client intake, communication, case updates, customer surveys, and holiday gifts are all parts of Client Relations. Are you catering to one of your most important business assets? Could you service your clients better? Start your research with FindLaw.
Practice Guide
Client Relations Articles
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Ten Things to Consider About Potential Clients
A potential client walks in your front door, or sends you an email from your Web site. How did that client find you? How did that client choose your firm from dozens of other competitors that could offer him similar services?
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Five Tips to Avoid Getting Sued
Within a business, there are few things worse than getting slapped with the dreaded lawsuit. Not only are lawsuits expensive, but they can be time-consuming, draining and frustrating. So how do you avoid one?
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When to Say No: 10 Ways to Select and Reject a Client
Client selection -- and rejection -- is the first line of defense against malpractice problems, but it has the added benefit of being a wonderful management tool for law firms.
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How to Handle Difficult Clients
A lawyer who has been practicing for any length of time at all no doubt has encountered the "difficult" client. This is not necessarily the client who simply presents a difficult case with complex legal issues, the client who stops paying a lawyer's bills as it nears bankruptcy or even the client who involves the lawyer in conflict of interest or ethics problems.
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Collecting Debt from Your Law Firm Clients
Collecting debt from your law firm clients is a painful reality of doing business. However, the pain can be reduced if you institute a process and procedure for collecting debt.
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Organizing Your Personal Injury Cases: A Step by Step Checklist
Here are 16 steps to help you streamline the organization of your personal injury case.
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Client Retention Tips for Solo and Small Law Firms
Unless your practice is a strictly pro bono enterprise, your law firm is a business and should be treated as such. Therefore, at the end of the day, one of your practice's primary concerns should be profitability. To be profitable, your practice needs clients. But more importantly, for long-term viability, your practice needs to retain these clients.
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Hit the Ground Running in Counseling New Clients
When counseling the "new client" you will need to obtain as much information as possible about the business and operations of the client so that you will be able to start making a contribution as quickly as possible.
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Create Your Own Executive Summary of the Activities of Your New Clients
As you go through your client's documents, you should develop your own "executive summary" that includes the information that will be most essential to your activities and which you will need to know as you communicate with executives, managers and outside business partners.
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5 Tips for Small Law Firms to Deal with Negative Online Reviews
Expert tips on how to navigate the new, increasingly convoluted world of online reputation management.
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