Client Relations
This is FindLaw’s Law Firm Management Center’s collection of free articles on Client Relations. Managing the client relationship is a core issue and challenge facing all law firms. Clients are key to the sustainability of your law practice. Issues like client intake, communication, case updates, customer surveys, and holiday gifts are all parts of Client Relations. Are you catering to one of your most important business assets? Could you service your clients better? Start your research with FindLaw.
Practice Guide
Client Relations Articles
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Don’t Leave Your Client Relationship on the Sidelines
Many lawyers leave their clients on the sidelines, on the outside looking in. It may be time for attorneys to replace this strategy with one that educates their clients and encourages them to join the legal problem-solving team.
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Customer Service Best Practices
Like any business, law firms recognize that how they treat their clients is an integral factor to their success. In an industry where clients often return for repeat business, and where referrals often come from previous clients, it's no surprise that law firms must be thoughtful and strategic about how their clients are treated.
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Creating a Client-Driven Law Firm
Despite improved marketing and planning strategies, many law firms fail against the competition because they lack the infrastructure to sustain their efforts and achieve results. The push for increased volume and leverage and the lack of client-service and project-management skills have driven clients to look elsewhere for legal services. This article describes the need for change in law practices and offers a change process that will allow firms to stay in the race.
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6 Things That Drive Clients Crazy and How to Avoid Them
Clients call lawyers when they have a problem. Business questions, a death in the family, a divorce, an accident, a bankruptcy -- all are potential stress producers, and the last thing clients want is more stress or irritation because of their dealings with their attorneys. Lawyers need to find ways to eliminate the unnecessary irritants that really send clients up a wall.
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